Quick answers to the most common questions. Can't find yours? Email support@altega.app and a human will reply. Inside the app, Settings (the gear) → How Altega works explains every word and move.
What's a task?
One to-do. Tasks live on Today in a time block (Morning, Afternoon or Evening) or as Anytime. Tap a task's ring to complete it; every task you complete earns a star for your personal universe. Type a task naturally ("call mom, 15 min, afternoon") and Lyra, Altega's guide, sorts out the time and length, or add and edit it by hand.
What's a subtask?
The small steps inside one task. When a task feels too big to start, Lyra can break it into steps, or you can write your own. Completing the last step completes the task.
What's the Backlog?
The tasks you haven't scheduled yet. Swipe one to give it a day, or tap its ⚡ to make it your Now on Today.
What's a goal?
Something bigger you're working toward. A habit is a goal you keep week after week; a project is one with a finish line, broken into clusters (groups of tasks you work through one at a time). They live on the Goals tab.
What's a pod?
A shared project. Start one from Goals → Pods, then invite people with a link or a code. They ask to join, and you, as the pod's owner, approve (you'll see their name and email). Only the owner changes the plan; anyone in the pod can claim a task, and everyone sees who's on what. Each pod has its own chat. If the owner leaves, they choose who owns it next.
Where does my text go when Lyra helps?
Text you give to AI features is processed by Anthropic's Claude, through our own server, to write the reply. Under Anthropic's commercial terms it is not used to train their models. Lyra's chats aren't stored in our database; the plan you save from one is. The details live in our privacy policy.
Can I turn AI off?
Yes: Settings → Preferences → Lyra & AI features. With it off, nothing you type is sent for AI processing, and everything else works by hand.
Why does Lyra say she's resting?
The free plan includes some of Lyra's help each day; Altega Plus gives you much more. Adding tasks, subtasks and goals by hand is never limited.
What is Altega Plus?
The paid plan: far more time with Lyra for plans, break-downs and quick capture, plus early access to new features. It comes monthly or yearly, and the yearly plan starts with a free trial.
How do I cancel?
Apple manages subscriptions: iPhone Settings → your name → Subscriptions → Altega, or, inside the app, Settings → Altega Plus → Manage subscription. Cancelling keeps Plus until the end of the period you paid for.
How do refunds work?
Apple handles App Store refunds: request one at reportaproblem.apple.com. We can't issue them directly, but if something went wrong, email us anyway and we'll help you sort it out.
I reinstalled and lost Plus?
Open Settings → Altega Plus and tap Restore, signed in with the same Apple ID you bought it with.
How do I get a copy of my data?
Settings → Account → Export my data opens a pre-filled email, and we'll send your export. If you plan to delete your account, do this first and wait for it to arrive: deletion is immediate and leaves nothing to export.
How do I delete my account?
Settings → Account → Delete account. It permanently removes your sign-in and all your data right away, and there is no undo. Pods you were in keep their plan and chat for the other members, with your name shown as "Someone who left".
How do I change my password?
Settings → Account → Reset password (shown for email accounts). We email you a secure link. Once you've set the new password, Altega signs you out and asks for it the next time you open the app. If you sign in with Apple or Google, your password lives with them instead.
I'm not getting pod messages?
Turn on notifications for Altega in iPhone Settings → Notifications. With them off, a dot on the Goals tab still shows when a pod has a message you haven't read.
Altega is a planning tool built with ADHD brains in mind. It is not a medical device, treatment or therapy. If you're struggling, please reach out to a professional; in the US you can call or text 988 any time.